Reduced time to complete processes
The immediate availability of information has considerably reduced process times. Queries are resolved quicker and claims are processed more efficiently providing a more professional service. The system saves time and frees staff to focus more effectively on important tasks.
Improved regulatory compliance
DocMan reduces the risk of non-conformance that leads to a decrease in customer satisfaction. Moreover Docman’s workflow and its constant document and user security controlling access to files, documents, even data contained in documents ensure we remain compliant.
Central management and control of documents
With DocMan the flow of information and documents between staff, suppliers and our customers is increased while still enforcing security and document confidentiality. Plus DocMan has allowed us to store a single document and centrally control who can access it and what they can do with it.
Consistent electronic filing of documents
The number of claims to be processed will also be reduced because documents are now correctly filed. Manual keying errors are removed and therefore consequent losses due to incorrect filing are done away with. Docman does this automatically by reading and extracted information automatically from documents and our systems.
Immediate electronic retrieval of documents
With DocMan staff have access to documents while working in other system screens also while off site using standard web browsers. As a result paperwork is significantly reduced, the paper chase has gone and we’re reducing the number of documents printed.
Reduced facilities and storage costs
DocMan allows office space to be saved and also reduces stationery costs. Using DocMan, authorized staff have access to the same documents irrespective where they are located in the Country. Now documents are sent electronically using e-mail or e-fax and no longer have to store the same document in different places.
Improved cash flow
Tighter and better control of our financial operations and debt collection is guarateed using DocMan. All documents that relate to an accounting transaction are centrally managed and available immediately when required.
Security and control
DocMan gives you total control over your documents. This is because you know who has access to documents. Thus the possibility of having confidential material or trade secrets lying around unattended in the office is totally removed.
Visibility and availability of information
By storing documents electronically you are able to make them available to customers via the web. This allows the customer to enquire directly upon a delivery and also allows you to improve your service while reducing your overheads.
Competitive gain and improved corporate image
Using DocMan you are able to differentiate yourselves from your competition by delivering an improved service. Staff has access to the same documents from different systems and you are more confident handling difficult situations.
